Strategic counsel for the technology decisions that shape the enterprise.
We partner with C-suite executives to repair troubled operations, architect resilient operating models, and recover critical programs. No rhetoric. Just execution.
Core Capabilities
Enterprise Solutions Architecture
Rationalize complex technical estates. We design resilient, scalable architectures that align directly with business objectives rather than abstract technology trends.
Digital Transformation
Navigate the shift from legacy infrastructure to modern platforms. We govern the transition to ensure business continuity and measurable ROI.
IT Operating Model Design
Structure your IT organization for agility and accountability. We align talent, processes, and tools to the operational realities of your enterprise.
Service Delivery Optimization
Eliminate friction in service delivery. We mature ITSM practices to guarantee SLA adherence and improve the internal customer experience.
Troubled Program Recovery
Intervene in critical initiatives that have drifted off course. We stabilize execution, realign stakeholders, and drive delayed projects to completion.
Run Operations Repair
Stabilize failing production environments. We institute rigorous incident, problem, and change management controls to restore operational integrity.
The Engagement Model
Diagnose
Rapid assessment of the operational baseline. We bypass symptom-level reporting to identify the root structural failures impeding performance.
Align
Establish the target state and secure executive consensus. We define clear, quantitative metrics for success before execution begins.
Execute
Direct intervention and remediation. We work alongside internal leadership to implement the necessary structural, process, and technical changes.
Sustain
Embed governance and hand over control. We ensure the internal organization is equipped to maintain the new operational standard.
Proven Execution
Operating Model Restructuring
Redesigned the IT operating model for a major advertising and PR network following a period of rapid acquisition. Standardized service delivery across 14 discrete agencies, reducing operational overhead by $22M annually.
Run Operations Stabilization
Intervened to stabilize failing infrastructure that was halting core operations. Implemented emergency ITIL disciplines, reducing critical outages by 85% within the first 60 days of the engagement.
Troubled Program Recovery
Assumed leadership of a stalled core trading system migration. Re-baselined the architecture, replaced failing vendor dependencies, and delivered the migration to production under the revised timeline.
"Strategy is irrelevant if the run organization cannot deliver the baseline. We fix the foundation so the enterprise can build."
Jay Kwon
I built my career at the leadership table inside large, complex enterprises. I've navigated the friction between legacy systems and modern demands, and I understand the reality of operating at scale.
Lumière Advisory was founded to provide enterprise leaders with the unvarnished counsel and direct intervention I often required during my own tenure as an executive. The practice is dedicated to solving the structural and operational challenges that hold organizations back.
Enterprise Leadership
Decades of experience operating within the C-suite of complex organizations across Media, Advertising, Luxury Real Estate, and Trading Technology.
Turnaround Expertise
Specialized in stabilizing failing operations and rescuing capital-intensive technology programs.
M&A Integration
Extensive background in rationalizing technology estates post-acquisition for private equity portfolios.
Operating Model Design
Proven frameworks for restructuring IT organizations to align with business agility demands.
Start the Conversation
Contact us to schedule a confidential discussion regarding your current operational challenges and strategic objectives.
Direct Contact
Jay.Kwon@lumiere-advisory.net +1 (917) 428-4914Location
Based in New York, NY.
Available globally for enterprise engagements.